I recently had some repair work done for some various items - the initial work met all the expectations that were set when I dropped off the car. A couple of weeks later I noticed a leak, and it turned out the part supplier had provided some faulty parts - the shop went above and beyond to be sure a new part was installed and I have not had any problems since - Great work!
I had my transmission rebuilt a month ago and could not be happier with the service and product I received. They explained every step of the process and showed me the parts they replaced when I picked up my car. Just went back for my recheck and everything is working great. Highly recommend this shop and will definitely go back for other automotive repairs as well.
Fantastic Service & Trustworthy! I love this place.Extremely knowledgeable and trustworthy staff. I go there for everything.
Had to take my car in twice in the past month. Was extremely satisfied both times. Staff was very courteous, professional, and prompt. If I need service again I will certainly be back. Wish all auto shops were so professional.
I want to say that they are great. Jason really understood what we were going through and did everything to make sure we got the best deal. They are very understanding and have big hearts . thanks for all your help and support we will be going there for now on.
Had my transmission done on one car and when I brought another one in when it was running bad was immediately diagnosed (no charge!) and up and running that day! They really treated me with respect and walked me through the entire process and even showed me the parts they replaced in my transmission! Thanks!
We were one thousand miles from home when we discovered a squeaking noise coming from our engine. The car also kept stalling out. Frantic, we called East Charlotte AAMCO after finding them online. Boy, were we glad we did, because when we described the symptoms, they knew immediately what was wrong. They fit us in early the next morning, fixed everything beautifully, and we were back on the road. Everyone was so professional, skilled, helpful, and kind. I'd give them 10 stars if I could. Thank you East Charlotte AAMCO!
I Love AAMCO and Mr John! He Always take care of my car and very honest! They have always Been Excellent! The Tech are Excellent too!
I've taken my car here twice and had great experiences both times. Jon is quick to respond, provided answers to all of my questions, and guidance on priorities. I have found pricing to be competitive, and service has been completed exactly when promised. I would definitely recommend Jon and this shop!
Honest and Trustworthy! I recently purchased a used car with a warranty, 6 days after purchase the air conditioning did not work, Jon was able to get me in the same day, went over the entire vehicle and the air problem was operator error not mechanical. He could have easily recommended a zillion repairs under warranty but was honest and said the car was in great shape, WOW you do not find an honest repair shop anymore and they have now earned a lifelong customer!! Thank you Jon for the amazing customer service, if only 10 stars were available instead of just five-Well Done!
First: I am a retired computer service representative, who had his share of catastrophes, as well as his share of "call backs", but I was able to "effect a repair" -- to use "corporate speak" - about 99% of the time "first time". Anything less was unacceptable. Anyway, I think I know outstanding service when I see it, and for the past ten years I have received outstanding service from Aamco on Albemarle Road in Charlotte. The owner, Jon Guckenberger, is an honorable and ethical man, who at one of the low points in my life did something so generous that I wish I could say what it was, but that would be to violate a confidence. Tracy Thomas, one of Jon's technicians, is also an honorable and ethical man, as well as a skilled technician. Have I ever had to take my car back to them? Yep! But they took care of the problem, and they did it willingly! I consider Jon and Tracy friends, as well as business associates, an I can't speak highly enough of them. John Charles Thomas Mint Hill
Honest & trustworthy! My car has been giving me trouble for the last 6 months and no one knows how to fix it. I took it here as they were recommended by my normal car repair (who doesn't work on transmissions) and found them to be very friendly and very helpful. They didn't know what was wrong with my car but worked with me to get some diagnostics that I could take to the dealership to get them to look at my car again (dealership was the only one who deals with this problem because it's so rare and they had already brushed me off as imagining the problem). Thank you!